Shipping Policy

Average Delivery Times

We strive to offer the best price-quality ratio by shipping our products directly from the supplier. This helps us save significantly on transportation, storage, packaging, and shipping costs, allowing us to offer products at a fair price. The total delivery time, including processing, usually ranges between 6 and 12 days.

Processing Time

Orders are processed within 2-5 days and then shipped from our distribution center. We do our best to process your order as quickly as possible.

Delays

Although 97% of orders are delivered within the indicated timeframe, delays may sometimes occur due to unforeseen circumstances. Do you have any questions or need an update on your order? Feel free to contact us via email.

Free Shipping

We offer FREE shipping on all orders, with no minimum order value.

Order Cancellation

You can cancel your order within 1 hour after placement. After this period, cancellation is no longer possible, as the order is immediately sent to our warehouse for processing. A withdrawal period of 14 days applies from the day of receipt, during which you can return your order.

Check Your Shipping Details Carefully!

To ensure your order is processed correctly, it is important that your shipping details are complete and accurate. Incomplete or incorrect information may cause delays. It is the buyer’s responsibility to provide accurate details. Please note that in case of loss or undeliverability due to incorrect information, the costs will be borne by the buyer, and we cannot offer a refund.

Lost Shipment

We are sorry if there is an issue with your order. Please contact the local delivery service responsible for your shipment to get more information about the status of your package.

Track Your Order

Once your order has been shipped, you will receive an email with tracking information. You can also track your order via our Track-and-Trace page on the website. Please note that tracking information may take up to 5 days after placing the order to become available.

Where Can I Find My Tracking Number?

No worries! As soon as your order is shipped, you will automatically receive an email with your tracking number. You can also find it on the "track my order" page on our website. Haven’t received an email or is your tracking number not working? Please contact us, and we will be happy to assist you!

Do You Have Questions or Need More Detailed Information?

Do not hesitate to contact us via email at info@cooperandellis.com or click on "Contact" on our website. Our dedicated team is ready to answer all your questions and assist you.

Shipping Costs and Delivery Times

United States
DHL E-Commerce – $5.99 USD
Delivery time: 20-30 business days

United Kingdom, France, Germany
DHL E-Commerce – $5.99 USD
Delivery time: 20-30 business days

Australia
DHL E-Commerce – $5.99 USD
Delivery time: 20-30 business days

Other Countries
DHL E-Commerce – $7.99 USD
Delivery time: 3-4 weeks